Delft researchers work on ‘inclusive automatic speech recognition’
We are constantly confronted with them; whether we call our insurance company, telecom provider or municipality, chances are that we first have to converse with a computer before being put through to an operator of flesh and blood.
Companies use automatic speech recognition (ASR) algorithms to save on telephone operators and thus money. But these algorithms come at another cost. They are discriminatory. Or so researchers from TU Delft, the University of Amsterdam and the Netherlands Cancer Institute write in their study entitled Quantifying Bias in Automatic Speech Recognition which was recently published on arxiv.org.