Adding social awareness to conversational agents

Nieuws - 20 september 2022 - Communication

You can already use your voice to request your favourite playlist, search the web or perhaps book a train ticket. But conversational AI right now almost entirely lacks an ability that’s natural to us humans. It can’t yet tune in to the subtleties of how something is being said and adapt a response to fit. Catharine Oertel from the Interactive Intelligence Group develops conversational agents that are socially aware, allowing them to engage with people in a much more human-like manner, even going as far as holding their own in a group setting.

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