Concepts, Theories and Models for Planning , Operating and Evaluating the Dynamics of Mobility as a Service

The CriticalMaaS research program develops and tests theories and models to explain and predict the performance of (potentially fully-automated) flexible on-demand transport services offered by Mobility as a Service providers at strategic, tactical and real-time operation levels by identifying key determinants of level-of-service, including the consideration of travel demand patterns, traveller and operator behavioural preferences, service design and fleet allocation and management with a special focus on system-wide accessibility, efficiency and equity effects.

Key research questions include: What is the potential market share of MaaS under different conditions? How large does a fleet need to be when introducing a new on-demand service? How will such new services co-exist with conventional public transport? Will they compete or complement each other? How should conventional public transport evolve in response? How can MaaS services be best accommodates and steered to meet societal goals related to accessibility and equity?

The research performed in CriticalMaaS is composed of three thematic clusters: (i) Behaviour: Individual consumers’ and suppliers’ preferences and behavioural dynamics in the era of MaaS; (ii) Network and Operations: Network-wide supply-demand interactions and the management of MaaS systems, and; (iii) Mass effects: Evolution of collective patterns and market adoption of MaaS.

CriticalMaaS is funded by a European Research Council (ERC) grant under the Horizon 2020 research and innovation programme, grant number 804469 and supported by co-funding from Amsterdam Institute of Advanced Metropolitan Solutions (AMS).

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