Digital citizen engagement with heritage – an EHT podcast
In an EHT podcast researcher Nan Bai explains how social media can help to understand citizens’ engagement with heritage sites. In response to Bai, Inez Weyermans of the City of Amsterdam’s heritage department, provides her views on dilemmas concerning the appreciation of Amsterdam’s famous Canal ring area.
Citizen engagement with heritage sites is hard to measure. Lengthy surveys or visitors’ feedback take a lot of time to process and interpret. Social media, on the other hand, readily offers thousands of bits and pieces of information on how both visitors and residents feel about their environment. Could these posts be ‘mined’ and interpreted with the help of machine learning, in order to understand people’s interactions, perceptions, and emotions with regard to cultural heritage.