Thesis defence P.A.C. Das: radical innovations

09 December 2019 15:00 - Location: Aula, TU Delft - By: webredactie

Controlling disruptive and radical innovations in large-scale services firms. Promotor 1: Prof.dr.ir. A. Verbraeck (TBM).

How can large-scale services firms, such as banks, best undertake disruptive and radical innovations to enter new areas of growth, without interfering with current operations? To be able to sustain a competitive advantage, disruptive and radical innovations are oftentimes described as the way forward, and firms increasingly form ecosystems to produce these innovations and compete in today’s globalised economy. Unfortunately, there are many internal and external barriers that impede effective exploration and exploitation of these types of innovations in these firms. Hence, in this thesis I explore how large-scale services firms can enable more effective exploration of disruptive and radical innovations.

Exploration of disruptive and radical innovations in large-scale services firms cannot happen without controls that drive discipline and creativity. By studying innovation theories and conducting in-depth case studies to explore how to increase effectiveness of the exploration system, this thesis shows that although new innovation-agnostic controls can be installed such as innovation strategies, ring-fenced budgets and innovation methodologies, firms typically tend to install traditional controls designed for the exploit organisation, also for steering disruptive and radical innovations during the exploration phase. This impedes effectiveness of these types of innovations. An in-depth case study at a large bank shows that by embedding additional controls for disruptive and radical innovations (e.g. senior support boards, stage-gate processes, strategic growth areas, sponsors and coaches) firms can overcome barriers. Yet, comparable to a pendulum swing, a firm has to install innovation controls that provide room to spark creativity, but also has to ensure behaviour of management and employees is steered towards organisational goals.

More information?

For access to theses by the PhD students you can have a look in TU Delft Repository, the digital storage of publications of TU Delft. Theses will be available within a few weeks after the actual thesis defence.