The following topics are laid down in the 'general terms and conditions':
- invitation and course materials
- loss of diploma/certificate
We devote a lot of attention to the quality of our courses. To improve our courses we ask our students to fill out a course evaluation form and/or an exam evaluation form.
If you experience(d) any problems, or if you are dissatisfied, we welcome your comments or concerns gladly. If you do this in a timely manner, we can even help you during the course perhaps.
If you have a complaint you want officially treated, contact us.
In case we are unable to come to an accord, we refer you to article 20 and 21 in the Dutch 'Reglement opleidingen stralingsbescherming Technische Universiteit Delft - algemene bepalingen'.