MSc. Henze, L.A.R.

Lilian Henze is PhD candidate at the Faculty of Industrial Design Engineering.

Academic Background

Already during my study at the Faculty of Industrial Design Engineering it was clear to me that facilitating the design process was fitting me better than designing products. I took pleasure in doing research to find out what makes a product fit. And that is what I have been doing since my graduation in 1986. Starting with an emphasis on usability testing, slowly integrating pleasure (beyond usability) and ending up with all sorts of research that could be labelled as ‘human-centred design’. A frustration in this work is that the results of the research often disappear in the gap between the disciplines (e.g. engineering, research, marketing, sales) or don’t sustain over time (e.g. due to changes in the design team). That frustration made me decide to look for an opportunity to dive deeply into the problem of ‘how to communicate and deploy the results of user research in the design process with an emphasis on interdisciplinary collaboration’. This lead to the fact that I currently combine my work at P5 with my work as a PhD candidate on the topic of boundary objects in the (networked) design process of product-service-systems.


  • 1980 – 1986
    Industrial Design engineering, Delft University of Technology  


  • 1995 - present
    Partner, P5 consultants
  • 1987 - 1995
    Researcher at design and research department at RCA (Rehabilitation Centre Amsterdam)

Specialisation / field of research

  • Design Research
  • Human Centred Design
  • Usability
  • Usability testing
  • Boundary objects

Lectures/Coaches students on:

  • Human Centred Design
  • Observational research

Secondary Employment:

  • P5 Consultants, Professionals in Human-Centred Design

Involved in the research project(s):

/* */