Imagine a transport system that offers the best possible travel experience.

A system that is accessible, seamless and considers its users. A system that takes care of the environment.

Whether on our daily commute or jetting around the world, we have high expectations. We want travel to be fast, punctual and comfortable. Yet urbanisation and population growth, combined with increasing rates of private ownership, are placing immense pressure on existing transportation systems. The outcome is all too familiar: longer commutes, congestion, pollution and discomfort.

Mobility researchers at the Faculty of Industrial Design Engineering (IDE) envision a future in which seamless travel is the norm and work to make this a reality. We connect stakeholders and explore new technologies and modalities. We embrace the inherent complexity present within these systems and develop practical solutions.

User-centered Mobility Services

Related research What if instead of owning your own means of mobility, you have a subscription to a wide variety of transportation options. From trains and shared electric cars to taxis and electric (cargo-)bicycles. Smart technology now enables us to approach ‘mobility’ as a service, instead of a product. Mobility as a Service, or MaaS, is being implemented in a variety of forms throughout European cities and promises to reduce congestion and pollution in major cities. But how can we make this product-service system work for people? What do travelers actually want? Societal challenge: Mobility Main disciplinary perspective: People Possible positive effects of MaaS include a more spread out demand of public transportation and car-traffic throughout the day. And perhaps a better accessibility of areas at the periphery of urban areas. One of the risks of MaaS, however, is the strong focus on the technological possibilities and possible societal benefits such as improved livability for cities and less congestion. In the current discussion though, the individual needs of each traveler are not yet taken into account. This could result in low acceptation and low adoption of MaaS solutions. Therefore, it is the goal of the User-centered Mobility Services project to lead development of future personal mobility services with a focus on the ideal individual traveler’s perspective and experience: attractive, inclusive and user-friendly right from the moment of introduction. The approach of the User-centered Mobility Services project is based on qualitative research methods such as interviews, observations in the field and auto-ethnographic research. It is aimed at revealing conscious and unconscious travel behaviour and actions. Key aspect is an iterative design research approach where users and other stakeholders are quickly involved for their feedback on new and improved ideas, scenario’s and prototypes. This project is part of the Seamless Personal Mobility Delft Design Lab. Here, students and researchers of Industrial Design Engineering at TU Delft work together with transport operators, mobility companies, government and technology developers to get a better understanding of the (future) wants, needs and behaviour of travellers. Partners include Translink, RET, GVB, 9292, ClickNL and the Dutch Ministry of Infrastructure and Water Management. Suzanne Hiemstra-van Mastrigt +31 (0)15 27 81225 Publications Room 32 B-3-010 linkedin Seamless Mobility Lab In this Delft Design Lab, we will explore what would be the ideal user experience for future mobility services, in order to generate solutions that match both the needs of travellers and the different mobility stakeholders. MaaS student projects

People in Transit

Related research Creating the world’s most sustainable, high-quality airports. That is the ambition of Royal Schiphol Group (RSG). Researchers from Industrial Design Engineering (IDE) work together with RSG in the ‘Accelerating Innovation’ programme, to explore processes, technologies, applications and travel modalities that help create seamless travel experiences in a sustainable, resilient and multimodal transport hub. Societal challenge: Mobility Main disciplinary perspective: People Design researchers connect stakeholders, develop and test design methods, and explore new technologies and modalities. This project fits within IDE’s Mobility theme and is divided into three challenges, each with a dedicated PhD-researcher. 1. Design for Impact of Autonomous Processes in Organisations The world has witnessed a steady development in autonomous technology and its applications. These applications currently range from the semi-autopilot in modern-day Teslas, to the completely unmanned and remotely operated cargo terminal at Rotterdam’s Maasvlakte II. We expect these developments to also drive innovation in other industry sectors, such as the aviation industry, at a large scale. The main objective of this research is to find out how designers can contribute to the necessary transformations of stakeholder landscapes when developing and implementing new autonomous processes. 2. Resilient Multimodal Transport Hubs in a Pandemic-Aware Society The COVID-19 pandemic outbreak in 2020 made it clear that many of the facts of life as we knew them are not as rigid as we perceived them to be. Societal values and realities were disrupted globally: within weeks, set-in-stone assumptions that used to shape entire businesses and industries were suddenly being re-evaluated. We’re researching how to assist airports in remaining operational during a pandemic situation, such as COVID-19, by helping them prevent the (further) spread of pathogens and contribute to our pandemic-aware society by identifying their role in pandemic prevention networks. All while keeping the passenger experience in mind. 3. Seamless and Sustainable Multimodal Transport Hubs People are more and more aware of their (individual) impact on the environment when travelling. The development of new travel modalities, such as Hyperloop, electrical Vertical Take-off & Landings (eVTOL) and (zero-emission) autonomous (ride sharing) vehicles enable more sustainable travel options for a growing number of people. In addition to these emerging modalities, existing modalities, such as international trains and planes could also offer options for travel within Europe. The goal of this research is to develop and apply an innovation methodology that allows multimodal transport hubs to select and integrate new travel modalities into a design for a future multimodal transport hub, that scores highly in terms of sustainability, usability, user experience and accessibility. Mignon van den Berg +31 (0)15 27 84692 Room B-4-040 Present on: Mon-Tue-Wed-Thu-Fri linkedin Sicco Santema +31 (0)15 27 83076 Publications Room B-4-150 linkedin

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