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Implications of COVID-19 and Inclusive Airport User Experience

This mobility project focuses on investigating the implications of the COVID-19 pandemic for the user experience at airports. The aim is to capture airport users and aspects relating to their experience to establish a holistic understanding thereof for all stakeholders, from systems to operations and services.
 

Societal challenge: Mobility Main disciplinary perspective: People

This user experience is relevant for all areas: from built environment and architectural / (master) planning and operations planning, to technology and support infrastructure. The design research approach is beneficial to investigate the users’ holistic experience and stakeholder’s salient needs for future improvements.

We are investigating focused and broader challenges and opportunities in the aviation industry through a longitudinal study via surveys and qualitative study. This involves a cross cultural and international team of researchers, to develop a global understanding of issues and ideation of prospective solutions in collaboration with international partners. These partners include Singapore University of Technology and Design (SUTD, Singapore), NKCU (Taiwan), Georgia Tech (U.S.), and the airport division of the Zürich State Police in Switzerland.

This research eventually aims to contribute towards a future-ready inclusive airport experience for every user in the airport ecosystem, from passengers, visitors, and employees to every other stakeholder. Ultimately, it will result in resilient travel processes and improved business performance amidst/post the COVID-19 pandemic.

Euiyoung Kim

Present: Mon-Tue-Wed-Thu-Fri

Sicco Santema

A train car design for day and night

Did you ever watch the film 'Murder on the Orient Express'? Inspector Hercule Poirot tries to solve the mysterious murder of an American businessman on the infamous night train. The film paints a very romantic picture of the night train, but is that still the case? "Actually, the business case of the night train doesn’t quite stack up," explains IDE Alumnus Annabelle Out. That’s why Annabelle designed a carriage interior for both day and night trains for engineering firm Royal HaskoningDHV.

New tool shows accessibility of public areas for different population groups

What is a restaurant without its dining guests? What is a park without people walking their dog or kids playing? We are social beings and socializing is essential for our wellbeing. But how do we assess whether people from all walks of life are able to meet at these public places? This question motivated Vasileios Milias, PhD Candidate at TU Delft’s Industrial Design Engineering faculty to design a mapping tool which measures the concept of ‘co-accessibility’.

The unique train toilet challenge

The toilet touches all our lives, but we don’t want to touch the toilet. In other words, we try to keep a distance from toilets, particularly those in public. However, these toilets are what makes it possible for us to leave our homes and travel. More specifically, anyone travelling by train is used to having free access to train toilets, certainly on long journeys. But, as they are perceived as being dirty, they are greatly underused. A dilemma for railway companies and a challenge for sanitary designer and PhD graduate Marian Loth.

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