Service roadmapping of Smart Care solutions




Towards the orthopedic care journey of the future

A service roadmap can be seen as a future timeline for the service model and its supporting elements.

Lotte Bernards

The assignment

The implementation of digital innovations is becoming vital in the provision of healthcare. Only this way, issues concerning employee decline and increased demand for care can be tackled. Furthermore, it is seen as the key towards Person Centered Care, a concept where patients and health professionals act as partners. Many digital multiuser innovations have already been developed to a conceptual level. However, the cohesion between these concepts and their future potential is yet under researched. This projects aims to investigate both, with a new service model and service roadmap as a result. A service roadmap can be seen as a future timeline for the service model and its supporting elements.


Final Design

Based on extensive (function, user and technology) research, a selection of 13 concept features from 41 concept demonstrators was done. These form the basis of the service model. It consists of a patient app, on body wearable and a plugin for health professionals, making it a multi user service. The service model will focus on providing information and feedback to all users in a personalized manner, about the patient status within the Osteoarthritis treatment. Furthermore, it allows for digital communication to occur. Future adjustments are primarily focused on improving the back end of the service, by adopting shared learning with help of Artificial Intelligence. Ultimately, patient and health professional become partners in the Osteoarthritis treatment. To summarize both the drivers for innovation, the service model setup and the back-end enablers in the context of time, a service roadmap was developed. This roadmap can be used in the Smart Care Lab at the TU Delft to start further dialogue with stakeholders in orthopedic care, as well as a starting point for new research projects.

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Lotte Bernards