An academic counsellor generally gives information and advice about the programme. In addition an academic counsellor can provide study information, advice, guidance and mediation specific to your personal situation. Your academic counsellor is available to help you with all kinds of issues.
It is of great importance to inform the academic counsellors in case of illness or other special circumstances which interfere with your study. If you don’t contact the academic counsellors in time you take the risk that you cannot lay claim to special arrangements (like BSA or graduation support) afterwards.