Dr. A.G. (Albert) Plugge


Albert Plugge is a Senior Research Fellow at the Information and Communication Technology Section, Faculty of Technology, Policy and Management, Delft University of Technology, The Netherlands. He received his PhD on a doctoral thesis about IT Outsourcing (Delft University of Technology, 2011), in which he studied the sourcing performance of service providers as part of an IT outsourcing arrangement. His research interests are IT outsourcing, offshoring, and governance in general and impacts on organizational performance in particular.

He is the author of the book ‘Managing Change in IT Outsourcing’ [Palgrave Macmillan, 2012] that addresses the IT service provider side specifically. His work has been published in various journals including Information and Management, Production, Planning and Control, and the Journal of Global Operations and Strategic Sourcing. Moreover, he published various conference papers and book chapters. Currently, Albert is conducting a research project on Bundled Information Systems in which business processes and IT are managed from a holistic perspective. Previously, he lectured on Information Systems, Information Technology and Strategic Sourcing at various Universities (Delft, TopTech, Twente, Tilburg, Nyenrode, Erasmus, Mannheim). 

Besides his role at Delft University, Albert is associated with KPMG (Shared Services and Outsourcing Services practice-SSOA) as Associate Director. As practitioner he is involved in complex sourcing arrangements, both domestically and globally. Key topics relate to: sourcing strategy, IT-Governance, benchmarking, architecture, technology (cloud services,) robotics, and global business services.    

Over time Albert lead 53 sourcing engagements. Moreover, he is SSOA practice lead regarding Robotics Process Automation solutions, which focuses on robotizing both back office  and client-facing business processes. 


Currently, I am conducting a research project in the field of Bundled Information Systems. As firms are transforming into Service-Oriented Enterprises, the basic question is how business services (e.g. F&A, Procurement, HR), which are supported by Information Systems, are managed from a holistic perspective.  More specifically, business services are interdependent and services can be managed in-house or outsourced to the market. The question rises what determinants affects their maturity. Based on qualitative and quantitative research this question is studied on a global level.

  • Plugge, A.G., Borman, M. and Janssen, M.F.W.H.A. (2016) Strategic Manoeuvers in Outsourcing Arrangements: The need for adapting capability in delivering long-term results. Strategic Outsourcing: An International Journal, 9(2), pp 139
  • Plugge, A.G., Bouwman, W.A.G.A (2015). Understanding Collaboration in Multisourcing Arrangements: A Social Exchange Perspective. In I. Oshri, J. Kotlarsky, and L.P. Willcocks (Eds.): Achieving Success and Innovation in Global Sourcing: Perspectives and PracticesLNBIP 236, pp 171-186, 2015 Springer-Verlag Berlin Heidelberg 2015.
  • Plugge, A.G., Janssen, M.F.W.A.A. (2014). Governance of Multivendor Outsourcing Arrangements: A Coordination and Resource Dependency View. In I. Oshri, J. Kotlarsky, and L.P. Willcocks (Eds.): Governing Sourcing Relationships, LNBIP 195, pp 78-97, 2014 Springer-Verlag Berlin Heidelberg 2014.
  • Plugge, A.G, Bouwman, W.A.G.A., Molina-Castillo, F.J. (2013) Outsourcing Capabilities, Organizational Structure and Performance Quality Monitoring: Towards a fit model, Information & Management, 50(6), pp 275-284.
  • Plugge, A.G., Bouwman, W.A.G.A. (2013) Fit between sourcing capabilities and organizational structure on IT outsourcing performance. Production Planning & Control,   24(4–5), pp 375–387.
  • Plugge, A.G. (2012) Managing Change in IT Outsourcing: Towards a Dynamic Fit Model, Palgrave Macmillan, London.
  • Plugge, A.G., Janssen, M.F.W.A.H. (2009) Managing change in IT outsourcing arrangements: an offshore service provider perspective on adaptability. Strategic Outsourcing: An International Journal, 2(3), pp 257-274. (Highly Commended Paper Award).

More publications in Pure

Key note speaker

Furthermore, Albert is invited regularly to provide a key note speech at practitioner conferences, client organizations and service providers. Examples relate to: Municipality of Amsterdam providing key notes in India (Bangalore and New Delhi), Jaarcongres Strategic Sourcing, CIO days, and various clients (ABN AMRO, KPN) and providers (HCL, Wipro, Atos, Valid). 

Albert Plugge

Senior Research Fellow

Engineering Systems and Services

Information and Communication Technology

Jo-Ann Karna

Research interests:
IT Outsourcing
IT Governance
Shared Service Centers