Redesigning KLM’s service regarding passengers with reduced mobility

Of all passengers KLM is serves each year, 1% consists out of passengers with reduced mobility; a group with very diverging needs and a group that has to prepare a lot to have a worry-free journey. Think about bringing medication, wheelchair transport and the mobility facilities on the destination.

How can KLM make sure that this varying group of passengers receives the same pleasant journey as everybody else? 

‘geen parkeerplaats’: Getting dropped by a friend at the airport? When you are traveling with your electrical wheelchair, your manual wheelchair and all of your bags it would be nice to be able to park close to Schiphol’s entrance. 

'depot': Feel free to use one of these wheelchairs.

'buiten gebruik’: Needing assistance? Should have thought of that before your arrival on Schiphol… 

Students

  • Stijn Veeger