Ir. Brinkman, C.

Carlijn Brinkman is a lecturer at the Faculty of Industrial Design Engineering. Her expertise lies with Customer Experience research, Human-centered research and Design Doing.

Academic Background

Since mid 2018 Carlijn is working as Lead Education within the Design Doing collaboration. Design Doing is the 5 year partnership between TU Delft and KLM. Within the collaboration, she is also course coordinator of the X-lab course (a Master elective about tackling a strategic challenge for KLM with the goal to design for implementation). Apart from that, she is mentoring graduate students.

Carlijn is not new to the faculty; between 2005-2012 she did both her Bachelor and Master (DfI) at IDE. Her graduation project was a Service Design project about improving the patient experience in the UMC Utrecht. After graduation she worked for several agencies as a Customer Experience researcher and consultant. Within this role, she practiced design research in order to give user centered (strategical) advice to companies such as: hospitals, Zilveren Kruis Achmea, Philips, Adidas, ING and Telfort.

Education

• 2009 ─ 2012
  MSc Design for Interaction, Industrial Design Engineering, Delft University of Technology
• 2005 ─ 2008
  BSc Industrial Design Engineering, Delft University of Technology

Experience

• Jul 2018 ─ Present
  Education Lead Design Doing & course coordinator X-lab, faculty of Industrial Design Engineering, Delft University of Technology
• Sep 2017 ─ Dec 2018
  Customer expert, Unplugged (Makerstreet Innovation)
• Oct 2014 ─ Aug 2017
  Sr. Customer Experience Consultant, User Intelligence
• Jul 2012 – Sep 2014
  Formule ontwikkeling & project lead “OOK Wijzer”, Stichting OOK

Lectures and/or coaches students on:

• Design Research
• Customer Experience (CX) research
• KLM/aviation
• Tackeling strategical challenges in business context of KLM
• Design for implementation