Safety, Insurance & Medical Services
Travel Safety training sessions
Students considering travelling abroad for their Exchange/internship/traineeship/research/Graduation project should check the Ministry for Foreign Affairs (in Dutch) for travel advice. Please click on an available date below to book your travel safety session before you go.
11th of Jan 2024 at 12:00 - 14:00, CEST
18 January 2024 at 12:00 - 14:00, CEST
Further questions? Please contact TU-IV@tudelft.nl
Emergency info
In the event of an emergency or incident during your stay abroad
- In life threatening situations always contact the local emergency services first.
- Call the emergency number of the insurance company Chartis (AIG) + 31 10 7982218 and have the TU Delft travel insurance policy number ready: 60.10.4117
- Call the emergency number 24/7 BZ Information Service; +31 247 247 247
- Inform the TU Delft control room: +31 152 788 888
- Inform your parents and local supervisor
- Inform your TU Delft supervisor and your faculty international office
Register your stay abroad
FREE TU Delft Collective Travel Insurance
How? Subscribe via My.TUDelft.nl - Go to 'Stay Abroad'
Going abroad, even for study/research/internship purposes, might bring risks that you may not expect in advance. To prepare you for these unexpected situations the university organises travel safety instructions. When you are planning to travel, you are obliged to participate in one of these instructions. The instructions are organised once per month/six weeks and you will need to register via the links above. In peak periods more get scheduled in. It is important to register for the instructions, because they will focus on the countries to be visited by the participants. You are also required to follow the guidelines of the Checklist Student Safety Abroad. This checklist provides important information regarding the colour coding system relating to foreign travel advice.
If you have recently followed the Travel Safety Training (within the last 2 years), you do not have to follow the training again. Check the current travel advice, travel insurance and donāt forget to register your trip in the MyTuDelft App before your departure.
Please contact TU-IV@tudelft.nl should you have any further questions.
We are currently working on a new video, some aspects to the video need to be updated.
Be aware:
- It is mandatory that students attend a safety training session.
- Students cannot travel to āOrangeā colour coded countries.
Disclaimer
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If you go abroad as part of your studies at TU Delft, you are obliged to register your stay in MyTUDelft (start and end date must be registered). Through this registration, TU Delft knows where its students are going and Student Affairs can then tailor its international policy on this. After registering and filling in your contact information in MyTUDelft, you will be covered by the collective travel insurance of TU Delft for the study-related part of your trip abroad (vacation after and during your business trip is not covered). In the event of a calamity, the Safety and Security Department is aware of where you are, in cooperation with the embassy and the Crisis Centre of TU Travel Insurance we can help you in case of emergencies.
The registration procedure is the following:
- Watch this video and see the checklist about registration
- Log in on MyTUDelft and click on the button Stay abroad.
- Create and submit a New Request.
- Register in 24/7 BZ Information Service with the link provided by MyTUDelft.
- You'll receive a reply about your insurance during your stay
- Click Contact and Emergency information and fill in the information about your accessibility
- Save your contact and emergency information
The TU Delft travel insurance is not a comprehensive health insurance and only covers the necessary medical costs directly related to an accident or sickness during the stay abroad. Treatments that can be postponed until return to The Netherlands will not be covered. Students always have to arrange a main or primary health insurance by themselves. This insurance provides secondary coverage. This means it will pay after the primary health insurance has paid their part of the coverage. When making a travel medical claim, the primary health insurance has to be approached first. After this you can settle the remaining medical claim with the travel insurance.
The maximum period of stay abroad for trainees and students is set at 365 days. All stays with a longer duration than 365 days are not covered by the insurance. Students have to take out a travel insurance policy for the additional days by themselves.
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When travelling, students should behave in a way that minimizes risk for themselves. TU Delft will do all it can to exercise its duty of care, but travellers have a responsibility to use common sense both during the planning of a journey, and while travelling to international locations. Travellers should have emergency contact numbers, their policy number with them, including those needed to cancel credit cards (in the event of loss).
Should a student need to sign a statement from the host institution or the internship provider relating to their stay abroad project and/or traineeship, such a statement must always be agreed upon with the faculty internship coordinator/faculty exchange coordinator before signing.
The TU liability and travel insurance does not cover unlimited financial consequential loss in the event of a stay abroad for study and internship. If a student (unintentionally) makes a mistake that, for example, causes a company to come to a standstill, it could result in huge financial consequences that the TU travel insurance cannot provide. If TU travel insurance pays out, this is done in accordance with Dutch law.
Every traveller is expected to have a primary health insurance in place whether that be in the Netherlands or their home country.
Should a student wish to rent a vehicle, the student must take a comprehensive insurance policy with the rental, this is not covered by the TU Delft travel insurance policy.
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To manage travel related risk, TU Delft safety and Security Department proactively monitors, conducts analysis for, anticipates, and provides assistance for global situations that may cause risk to TU travellers.
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TU Delft has a travel insurance which is effective for all students who make trips abroad as part of their TU Delft study programme. The insurance provides worldwide coverage.
For more details about the insurance program please see the summary of the covered items:
- Personal Accident
- Medical Expenses and Assistance when unwell
(Travel insurance provides secondary coverage. Every traveller is expected to have a primary health insurance in place). - Travel assistance, should you lose luggage.
- Personal Belongings and business equipment, such as laptops.
- Legal assistance with a dispute or conflict
- Assistance, should you be detained
- Political unrest and evacuation, should trouble arise in your immediate area of stay.
- Not covered items: The insurance does not cover any claim, expense or loss caused by, or resulting either directly or indirectly from, or involving a rental vehicle. Ensure you have a comprehensive insurance policy (not third party) when renting a vehicle.
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If you have any questions regarding travel and studying for your programme abroad, please contact TU-IV@tudelft.nl
If you have a claim, you can send the claim to Raetsheren: Onderwijs@raetsheren.nl
Documents can be found below in Dutch and English (Travel Insurance Claim form / Schade-aangifte formulier.
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Travelling to certain countries may require a visa and possibly an insurance certificate. You may also need an insurance certificate for your host university/organisation.
This can be obtained per email through your own Faculty Exchange/international office. Please send the following data for the quickest result. Make sure to file your request on time.
- Full name as stated in passport
- Date of birth
- Nationality
- Country of departure and destination
- Travel dates / Visa dates
- Policy number
- The purpose of your trip (e.g. Exchange)
- Name of the host university or organisation that will be visited
Please keep in mind that issuing the certificate can take up to five workdays.
Certificates for the following countries can be requested via email to Onderwijs@raetsheren.nl
Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of Congo, Ethiopia, Hong Kong, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North-Korea, Somalia, South-Sudan, Syria, Russia, Ukraine, Venezuela, Yemen, Zimbabwe.
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No, the travel insurance that the TU Delft has arranged is study/work related. For holidays you need to arrange your own private travel insurance.
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The maximum insured duration of your trip is 365 days. Students have to take out a travel insurance policy for the additional days by themselves.
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No, in the event of an Accident or illness abroad AIG Assistance will arrange and pay for the invoices of the Hospitals and clinics, you wonāt have to make advance payments yourself. If you need to visit a doctor, call the helpline to arrange an appointment.
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Yes for (personal belonging & business equipment, article 7) there is a deductible of ā¬ 150, - applicable per claim + no benefit will be paid for: 25% of the amount between ā¬ 2500, - and the replacement costs of an object with a value over ā¬ 2500, -.
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To assess the claim, we need all the mentioned documents listed under each claim.
Loss/theft of luggage:
- A completed and signed claim form
- Booking details of the trip, such as the e-ticket/ boarding pass
- Police report
- A full specified overview of all the items claimed.
- Please mention for all lost items the following details: what kind of item it is, purchase invoices of the lost items; the date of purchase and the purchase price of this item; a screen-print of your bank statement will also suffice.
Lost luggage with the airline ā To assess the claim we need the above-mentioned documents together with:
- A completed and signed claim form
- Booking details of the trip, such as the e-ticket/ boarding pass
- The property irregularity reports you received from the airline.
- The confirmation from the airline company regarding their compensation to you.
- A full specified overview of all the items claimed.
Please mention for all lost items the following details: what kind of item it is, purchase invoices of the lost items; the date of purchase and the purchase price of this item; a screen-print of your bank statement will also suffice.
Medical Claim
- A completed and signed claim form
- Booking details of the trip, such as the e-ticket/ boarding pass
- Medical invoices: If medical costs are being claimed, the primary health insurance has to be approached first.
If the private health insurer doesnāt cover all the costs, we would like to receive the rejection letter from this health insurer which shows that they do not (fully) compensate the medical costs.
In case of the death of first/second degree family members ā to assess the claim, we need:
- A completed and signed claim form
- Death certificate in English
- Your birth certificate in English and the birth certificate of your father or mother to establish the kinship between you and your ālate family memberā.
- A full specified overview of all the items claimed.
Medical Examination
For some countries, a medical examination prior to your visit is mandatory. The SGZ provides a free basic examination.
This basic examination does not include the following examinations.
- Chest x-ray
- Mantoux test for TBC
- Laboratory or blood testing
The costs of these examinations vary so check with the health care provider.
Vaccinations
TU Delft provides a reimbursement of ā¬50 (only at the SGZ) for vaccinations during an internship or study trip if this is required or advised in the country of destination.
The SGZ deducts this reimbursement from the bill. To take advantage of this discount, you must bring a completed vaccination form with you.
If you have supplementary insurance, the vaccination costs may be (partly) charged to the health insurer.