Safety, Insurance & Medical Services
Travel Safety training sessions
Students considering travelling abroad for their Exchange/internship/traineeship/research/Graduation project should check the Ministry for Foreign Affairs (in Dutch) for travel advice. Please click on Travel safety training below to book a session before you go.
30 May 2023 at 12:00 to 14:00, CEST - Full
30 May 2023 at 15:00 to 17:00, CEST - Full
31th of May 2023 at 15:00 to 17:00, CEST - Full
15th of June 2023 at 12:00 - 14:00, CEST
15th of June 2023 at 15:00 - 17:00, CEST
Further questions? Please contact TU-IV@tudelft.nl
Register your stay abroad
FREE TU Delft Collective Travel Insurance
How? Subscribe via My.TUDelft.nl - Go to 'Stay Abroad'

Going abroad, even for study/research/internship purposes, might bring risks that you might not expect in advance. To prepare you for these unexpected situations the university organises travel safety instructions. When you are planning to travel, you are obliged to participate in one of these instructions. The instructions are organised once per month/six weeks and you will need to register via the links above. It is important to register for the instructions, because they will focus on the countries to be visited by the participants. You are also required to follow the guidelines of the Checklist Student Safety Abroad. This checklist provides important information regarding the colour coding system relating to foreign travel advice.
If you have recently followed the Travel Safety Training training (within the last 2 years), you do not have to follow the training again. Check the current travel advice, travel insurance and to register your trip in the MyTuDelft App before your departure.
Please contact TU-IV@tudelft.nl should you have any further questions.
Disclaimer
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If you go abroad as part of your studies at TU Delft, you are obliged to register your stay in MyTUDelft (start and end date must be registered). Through this registration, TU Delft knows where its students are going and Student Affairs can then tailor its international policy on this. After registering and filling in your contact information in MyTUDelft, you will be covered by the collective travel insurance of TU Delft for the study-related part of your trip abroad (vacation after and during your business trip is not covered). In the event of a calamity, the Safety and Security Department is aware of where you are, in cooperation with the embassy and the Crisis Centre of TU Travel Insurance we can help you in case of emergencies.
The registration procedure is the following:
- Watch this video and see the checklist about registration
- Log in on MyTUDelft and click on the button Stay abroad.
- Create and submit a New Request.
- Register in 24/7 BZ Information Service with the link provided by MyTUDelft.
- You'll receive a reply about your insurance during your stay
- Click Contact and Emergency information and fill in the information about your accessibility
- Save your contact and emergency information
The TU Delft travel insurance is not a comprehensive health insurance and only covers the necessary medical costs directly related to an accident or sickness during the stay abroad. Medical costs due to existing conditions are not covered. Also, treatments that can be postponed until return to The Netherlands will not be covered. Students always have to arrange a main or primary health insurance by themselves. This insurance provides secondary coverage. This means it will pay after the primary health insurance has paid their part of the coverage. When making a travel medical claim, the primary health insurance has to be approached first. After this you can settle the remaining medical claim with the travel insurance.
The maximum period of stay abroad for trainees and students is set at 365 days. All stays with a longer duration than 365 days are not covered by the insurance. Students have to take out a travel insurance policy for the additional days by themselves. Students should be aware that the insurance period of the policy is 12 months with tacit renewal. The same contract of insurance will be automatically renewed.
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When travelling, students should behave in a way that minimizes risk for themselves and the company. TU Delft will do all it can to exercise its duty of care, but travellers have a responsibility to use common sense both during the planning of a journey, and while travelling to international locations. Travellers should have emergency contact numbers with them, including those needed to cancel credit cards or travellers cheques (in the event of loss).
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To manage travel related risk, our response organization Assistance proactively monitors, conducts analysis for, anticipates, and provides assistance for global situations that may cause risk to TU travellers.
In the event of an emergency or incident during your stay abroad
- Call the assistance number of the insurance company AIG: +31 10 4535656 or in case of a crisis the AIG crisis number: +1 713 260 5500 and have the TU Delft travel insurance policy number ready: 60.10.4117
- Call the emergency number 24/7 BZ Information Service; +31 247 247 247
- Inform the TU Delft control room: +31 152 788 888
- Inform your parents and local supervisor
- Inform your TU Delft supervisor and/or your faculty international office
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TU Delft has a travel insurance which is effective for all employees and students who make business trips abroad on TU Delft instruction. The insurance provides worldwide coverage. The TU liability and travel insurance does not cover unlimited financial consequential loss in the event of a stay abroad for study and internship. If a student (unintentionally) makes a mistake that, for example, causes a company to come to a standstill, it could result in huge financial consequences that the TU travel insurance cannot provide. If TU travel insurance pays out, this is done in accordance with Dutch law. Our advice to students is not to blindly sign a statement from the host institution or the internship provider in which all liability is transferred to TU Delft. Such a statement must always be agreed upon with the faculty internship coordinator or the faculty exchange coordinator. They can obtain advice about this from the contract managers or the Mobility Team of ESA.
For more details about the insurance program please see the summary of the covered items:
- Personal Accident
- Medical Expenses and Assistance (the travel insurance provides secondary coverage. Every traveler is expected to have a primary health insurance in place).
- Travel assistance.
- Personal Belongings and business equipment
- Personal liability
- Legal assistance (a criminal act committed intentionally or consciously is excluded)
- Deprivation of liberty.
- Political unrest and evacuation.
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We expect you to check the above-mentioned guidelines prior to going on a business trip or working abroad.
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If you have any questions regarding business travel and working abroad, please contact Education & Student Affairs – Education Service Centre: contactcentre-esa@tudelft.nl
If you have a claim, you can send the claim to Raetsheren: Onderwijs@raetsheren.nl
Enclosed files:
- Raetsheren claim form
- Summery of cover of the Business Travel insurance
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Travelling to certain countries may require a visa and possibly an insurance certificate. You may also need an insurance certificate for your host university/organisation.
This can be obtained per email through your own Faculty Exchange office. Please send the following data for the quickest result.
- Full name as stated in passport
- Date of birth
- Nationality
- Country of departure and destination
- Travel dates / Visa dates
- Policy number
- The purpose of your trip (e.g. Exchange)
- Name of the host university or organisation that will be visited
Please keep in mind that issuing the certificate can take up to five workdays.
Make sure to file your request on time.
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No, the business travel insurance that the TU Delft has arranged for you is work related. For vacations you need to arrange your own private travel insurance.
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The maximum insured duration of your trip is 365 days. Students have to take out a travel insurance policy for the additional days by themselves.
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No, in the event of an Accident or illness during the Business trip Aig Assistance will arrange and pay for the invoices of the Hospitals and clinics So you won’t have to make advance payments yourself.
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Yes for (personal belonging & business equipment, article 7) there is a deductible of € 150, - applicable per claim + no benefit will be paid for: 25% of the amount between € 2500, - and the replacement costs of an object with a value over € 2500, -.
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To assess the claim we need all the mentioned documents:
- A completed and signed claim form
- Booking details of the trip, such as the e-ticket/ boarding pass
- Police report
- A full specified overview of all the items claimed. Please mention for all lost items the following details: what kind of item it is, purchase invoices of the lost items; the date of purchase and the purchase price of this item; a screen-print of your bank statement will also suffice.
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We need the above-mentioned documents together with:
- The property irregularity reports you received from the airline
- The confirmation from the airline company regarding their compensation to you.
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We need:
- A completed and signed claim form
- Booking details of the trip, such as the e-ticket/ boarding pass
- Medical invoices: If medical costs are being claimed, the primary health insurance has to be approached first. If the private health insurer doesn’t cover all the costs, we would like to receive the rejection letter from this health insurer which shows that they do not (fully) compensate the medical costs.
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- A completed and signed claim form
- Death certificate in English
- Your birth certificate in English and the birth certificate of your father or mother to establish the kinship between you and your ‘late family member’.
- A full specified overview of all the items claimed
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For example:
- Working at height of 4 metres or higher
- Professional and semi-professional sportsmen/-women</
- Working Offshore - Diving
If yes, please provide a detailed description of these activities to (Kelly Duivenvoorden TU-IV@tudelft.nl) and ask in advance for permission.
Medical Examination
For some countries, a medical examination prior to your visit is mandatory. The SGZ provides a free basic examination.
This basic examination does not include the following examinations.
- Chest x-ray
- Mantoux test for TBC
- Laboratory or blood testing
The costs of these examinations vary so check with the health care provider.
Vaccinations
TU Delft provides a reimbursement of €50 (only at the SGZ) for vaccinations during an internship or study trip if this is required or advised in the country of destination.
The SGZ deducts this reimbursement from the bill. To take advantage of this discount, you must bring a completed vaccination form with you.
If you have supplementary insurance, the vaccination costs may be (partly) charged to the health insurer.