Troubleshoot item

My PointSolutions account still has an active subscription but I’m unable to start a session. What should I do?

Check if you still have seats assigned when logging in to PointSolutions. Assigned PointSolutions seats can be set back to 0 after the requested period, even if the subscription is still active. Seats can be requested again by resubmitting the PointSolutions request form, via the Self-Service Portal. If you have seats assigned but unable to start a session, please contact us by emailing