Redesigning Healthcare Processes
Redesigning Healthcare Processes: How can work processes be redesigned with the aim to optimise human performance of healthcare professionals and safety in healthcare?
Dutch Principal Investigator: Jop Groeneweg, Irene Grossmann
PhD: Nienke Luijcks
Planned period: February 2021 - August 2025
Project summary: This PhD thesis aims to design a method for redesigning structured or standardized work processes to fit the day-to-day work routines and needs of the healthcare professional.
About the project
This PhD thesis aims to design a method for redesigning structured or standardized work processes to fit the day-to-day work routines and needs of the healthcare professional. This in the understanding that optimal human performance improves safety in healthcare delivery. We plan to do this by first gaining a fuller understanding of how standardised work processes function in healthcare, and how these processes influence human performance and care delivery. We will also research what information is required to effectively map work processes by comparing documented processes and actual practice (Work-as-Imagined and Work-as-Done). This information will be used to research how these mapped processes can optimise healthcare professional’s performance. We will develop and empirically test a method for redesign with the goal to optimise healthcare processes to support the healthcare professionals.