GENERAL
Liability
Your participation in activities at X is at your own risk.
X works in accordance with safety instructions to ensure that the environment is as safe as possible, and X employees and teachers supervise compliance with these instructions. If you notice an unsafe situation that X could improve, please let us know. However, not all risks can be ruled out, such as getting a sports injury or an injury caused by equipment/tools in a design studio. Be aware of the risks and ask a teacher or staff member of X for advice if necessary. We recommend that you take out adequate personal third-party liability and accident insurance.
There is also a risk of theft, loss of or damage to personal property. X is not liable for this and advises you to keep valuables with you and not to leave them unattended in a room or changing room. You can use a locker to store your belongings free of charge. Please note: all lockers automatically open at 5 am, so make sure you do not leave your belongings in a locker overnight.
Cancellation
X reserves the right to cancel advertised activities in case of force majeure. Examples of situations in which this may occur include insufficient participants, absence/understaffing due to acute illness or personal circumstances, or because of government regulations.
If an activity (such as a course) has already started but must be cancelled due to force majeure, participants will be informed thereof. Amounts already paid for the activity will be refunded in part or in full, as applicable.
Withdrawal and refunds
You are entitled to have the hosts cancel an X subscription, course or product within 14 days after purchase, without citing reasons, provided that you have not made use of it in any way. You will have the full purchase amount refunded. It is not possible to withdraw from events and non-recurrent activities, unless they have been cancelled.
If you have already made use of an X subscription or course, you can, in the event of force majeure*, have this terminated prematurely in consultation with the hosts and get part of the purchase amount back in the form of a credit that you can use or withdraw. The amount of the credit will be determined in accordance with a set calculation method. Refunds are not possible for events, non-recurrent activities and articles.
* Possible forms of force majeure:
- If you go abroad for your degree programme and will therefore be unable to (still) make use of your X subscription or course.
- If you can demonstrate that you are unable to make use of your X subscription or course due to injury.
- If you no longer study at TU Delft and move further than 15 km away from X.
House rules
At X, everyone observes the X house rules, so that everyone feels welcome, safe and included.
Inappropriate conduct and/or undesirable behaviour
It goes without saying that inappropriate conduct and/or undesirable behaviour is not tolerated. If you notice a situation in which the rules are not complied with and/or someone feels uncomfortable, please report this to an X staff member as soon as possible so that we can immediately address it.
Prices
Information on the pricing policy can be found on the page Prices X offer 2023-2024.
X reserves the right to introduce price changes during the season if deemed necessary.
No rights may be derived from any errors in the prices quoted.
Photo/video declaration of consent
Photos may be taken and videos recorded at X for promotional purposes. These images can be made by an X-employee or by an (external) photo/videographer on behalf of X. The photos or videos will be exclusively used by X to promote X (or its products/programme offers).
If you object to the publication of photos or videos in which you are recognisable, you will always have the right to indicate this. You can communicate your objection directly to the person taking the photos or recording the video and/or any X member of staff present, so that your wishes can be taken into account when the photos are taken/videos are recorded. You can also communicate your objection after publication by sending an email to Communication-x@tudelft.nl, after which the publication in question will be deleted.
Webshop time zones
If you make a reservation/booking in our webshop from a different time zone abroad, please be aware that the system displays the time zone where you are located but this does not correspond to the time of the actual booking in the Netherlands. In such cases, we recommend checking whether your reservation/booking is correct.
Changes in the range offered
X reserves the right to change the fixed range on offer on a quarterly basis.
X SUBSCRIPTION
Start time
Please take into account an activity’s start time. To avoid inconveniencing other participants, we ask that you do not enter the room once a ticket hour or event has started.
Checks
If an activity is part of your X subscription, e.g. the free use of a room or participation in a ticket hour, please bring your Campus Card/X card with you. X employees reserve the right to check whether a participant has an active X subscription, which you must be able to prove by showing your Campus Card/X card.
No-shows
Many ticket hours and time slots in the fitness are very popular, so these hours fill up quickly. Unfortunately, it happens that participants do not show up (without explanation), although others would have liked to participate. The no-show measure appeals to participants to cancel in time and not to occupy places unnecessarily. The measure entails in concrete terms:
You are requested to always arrive on time for a booked activity. For a ticket hour, ‘on time’ means the moment that the door of the facility is closed and the teacher/instructor checks off the participant list. For the fitness (gym), ‘on time’ means the moment when you scan your Campus Card/X card at the entrance gates until a maximum of 30 minutes after the start of your booked time slot.
If you are unable to attend the booked activity, you should cancel your booking at least 30 minutes before the start of your booking. This will provide sufficient opportunity for another motivated participant to take your place. The page X subscription contains instructions on how to cancel your booking.
If you do not arrive on time and/or you have not cancelled your booking on time, we will count this as a no-show. You will receive an automatic notification of this by email. If the no-show was a result of circumstances beyond your control, you can submit an online form to the hosts requesting removal of the no-show.
For a first no-show, you will be given a warning. In the event of a second no-show, your X subscription will be blocked for seven days (7 x 24 hours after you have received the email). During this period, you will not be able to make any bookings with your X subscription. You will still be able to register for activities that are not part of your X subscription, such as courses and events. You can also continue to make use of all of X's freely accessible offers.
After seven days, your X subscription will automatically be unblocked. However, you will be 'on probation' for 60 days, which means that after every subsequent no-show, your subscription will immediately be blocked again for seven days. Once this 60-day period has passed without any further no-shows, a subsequent new no-show will initially result in a warning.
Please note: do you already have a booking in the period for which your subscription is blocked? Make sure you cancel it or show up on time otherwise a new block of 7 days will take effect.
Non-transferable
The use of an X subscription is always strictly personal. It is not permitted to make use of a Campus Card or X card belonging to someone else or that you may have found. To prevent misuse/loss, we recommend that you report any mislaid Campus Card or X card to the hosts.
Lost or damaged X card
You can purchase a new X card from the hosts for €10.
Independent use of facilities
The Book a space as X member page contains an overview of all the indoor and outdoor facilities that you can book for independent use. You may use a facility with several people at the same time. Only one person needs to book the desired time slot, but all the people present during the time slot should hold a valid X subscription.
COURSES
Property rights on work
At X, many items are created during courses, workshops and events. Because X has limited storage space, we cannot keep all creations for long periods of time. We therefore ask you to collect your work within two weeks after completion. After those two weeks, the creations become the definitive property of X; this means that X may use them for publication or dispose or recycle them to make space in our property.
Registering as an external person
Anyone interested in a course at X who is not a TU Delft student, PhD candidate or member of staff may still be able to participate if places are available. Contact the hosts to check availability on the day that the course is set to start. If a place is free, the Hosts can arrange your registration.
Missing a lesson
If you are unable to attend a lesson, it is unfortunately not possible to catch up at a later date.
Rescheduled lesson
Courses are generally made up of a series of seven lessons. X reserves the right to postpone a lesson once for one week in the event of trainer illness or absence, without this giving rise to entitlement to a partial refund.