IDE Publication Highlights (Week 4 2024)

IDE researchers have been hard at work getting their research published. This week’s highlights includes a case study by assistant professor Fernando Del Caro Secomandi that explores the application of the service blueprinting method during the conceptual design of an AI-enabled digital scribe tailored for orthopedic consultations.

• “Service Design as Formgiving: Breaking Free from the Marketing-Dominant Logic” (Design Issues) – Fernando Del Caro
• “Service Blueprinting for Better Collaboration in Human-Centric AI: The Design of a Digital Scribe for Orthopedic Consultations” (International Journal of Design) – Fernando Del Caro
• “Chapter 16: Human bodies” (The Materials of Service Design) – Fernando Del Caro

To view the complete list of authors for each paper, please visit the links above. For a full list of papers published by IDE researchers, click here.