Design for Healthcare
IDE Design Master Class for Professionals
Mapping health journeys to create meaningful and sustainable solutions for healthcare
The organization of care is a complex process in which different organizations, healthcare professionals and patients are involved. When designing for this complex domain, designers need to map complex healthcare scenarios, involve users and stakeholders to discover their needs, identify opportunities, and create meaningful and sustainable solutions to improve quality of care. A holistic and human-centered approach is needed to contribute to a safe and humane, high-quality healthcare system.
In this Master Class Human-Centered Design for Healthcare, you get acquainted with different human-centered design research methods and learn how to map a health journey. Health journeys are comprehensive representations of a distributed health care system, including all actors, interactions and processes that take place in that system, as well as experiences from a patient’s perspective. Health journeys allows to identify design opportunities for new product and service systems for s given medical context. In addition to identifying design opportunities, a health journey provides insights into the socio-technical system within which the new service or product-service combination needs to function.
IDE’s healthcare research programme and Medisign IDE Master specialisation is closely connected to the Master Class.
During this Master Class, you will:
- Create a systematic overview and better understanding of a medical context.
- Broaden your toolset for exploring and collecting the needs and experiences of patients and medical professionals.
- Gain insight in interactions, emotions and barriers for the patient and other actors.
- Learn to have a holistic approach on a medical context and viewing the problem from different perspectives.
- Identify opportunities for new service or product-service combinations.
- Human-centered design research methods
- Patient participation and involvement of healthcare professionals
- Health journey mapping
- Many examples from IDE’s healthcare research and education programme
Armaĝan AlbayrakDr. ir. Armaĝan Albayrak is a senior staff member from the Faculty of Industrial Design Engineering (IDE) at TU Delft. Her expertise is in design research, human factors & ergonomics and complex multi-user interactions in healthcare. As the coordinator of the Medisign spezialisation, she is actively involved in the research and education programme of IDE in the field of healthcare. The aim of Medisign is to educate dedicated and skilled design engineers in the field of healthcare in order to develop products, services and systems that meet the needs and expectations of healthcare professionals, patients and informal caregivers.
Marijke MellesMarijke Melles is associate professor Human-Centered Design for Quality of Care at the Department of Human-Centered Design. Her expertise is in the field of human factors for sociotechnical systems, in particular how design can facilitate teamwork in multi-stakeholder networks. Her main area of application is the field of healthcare focusing on inter-professional teamwork and patient participation in care networks.
|Registration and welcome coffee
|Health journey mapping – Case introduction, healthcare context and actors
at the 'Porceleyne Fles'
|Human-Centered Design research methods for healthcare and patient participation
|End of the first day
|Health journey mapping – continued
at the Faculty of Industrial Design Engineering
|Health journey mapping – continued
|Drinks and closing
Handouts of all lectures will be provided with space for personal notes.
How to prepare?
This masterclass requires no specific preparation, but we invite you to prepare one or two slides to introduce yourself to the group and mail the slides a day before the Master Class to IDE Master Classes email@example.com.
We will use the article Innovating health care: key characteristics of human-centered design as a reference for the Master Class. You can download the article on https://doi.org/10.1093/intqhc/mzaa127 and we invite you to read the article prior to the Master Class.
After the course
Two months after the course, a pre-set consultation timeslot will be offered to all participants to share experiences and ask questions to the IDE Master Class. The format and the timing will be discussed with the participants during the IDE Master Class.
Costs Master Class
|for members of BNO, KIVI IO, HumanFactorsNL
|for IDE alumni
Courses are VAT-free
Lunch, drinks, material and book are included
|for each additional Master Class per organisation in 2024
|if you register before 01 February