IDE Design Master Class 2024: Health Journeys

Whether your aim is to update existing knowledge, learn new concepts and/or renew your network, at the IDE Design Master Classes, you learn the latest from those actively working at the forefront of Design. Learn from the experts as well as from other professionals!

IDE Design Master Classes are a series of intensive two-day, state-of-the-art on-site Master Classes developed specifically for professionals. In groups of 10 to 16 participants, you gain insights into recent developments in the discipline, learning about the latest methods. This has proved an extremely effective way to refine your skills, focus your ambition, and/or simply broaden your mind and be inspired!

The final installement in the 2024 IDE Design Master Classes series, titled 'Health Journeys,' will be led by assistant professor Armaĝan Albayrak and associate professor Marijke Melles. Keep reading to find out more about the session and how you can register.

About 'Health Journeys'

The organization of care is a complex process in which different organizations, healthcare professionals, and patients are involved. When designing for this complex domain, designers need to map complex healthcare scenarios, involve users and stakeholders to discover their needs, identify opportunities, and create meaningful and sustainable solutions to improve the quality of care. A holistic and human-centered approach is needed to contribute to a safe humane, high-quality healthcare system.

In this Master Class, you get acquainted with different human-centered design research methods and learn how to map a health journey. Health journeys are comprehensive representations of a distributed healthcare system, including all actors, interactions, and processes that take place in that system, as well as experiences from a patient’s perspective. Health journeys allow the identification of design opportunities for new product and service systems for a given medical context. In addition to identifying design opportunities, a health journey provides insights into the socio-technical system within which the new service or product-service combination needs to function.