Dr. ir. Hiemstra-van Mastrigt, S.

Suzanne Hiemstra-van Mastrigt is a researcher at the Faculty of Industrial Design Engineering. She is interested in developing user-centric mobility systems and services (such as MaaS) to create a seamless travel experience. She also supervises and coaches students during research and graduation projects, and teaches different courses on usability and user-centred research and design.

Academic Background

After graduating cum laude as an Industrial Design Engineer with a specialization in Automotive Design in 2008, Suzanne started working at vhp human performance as a human factors consultant. In 2010, she became a research scientist at TNO (the Netherlands Organisation for Applied Scientific Research).

At the same time, from 2011 to 2015, she performed her PhD research project at TU Delft, on the topic of Comfortable Passenger Seats – Recommendations for Design and Research. In these four years, she has been working together with seat manufacturers, car manufacturers, railways, airlines and material suppliers, to conduct experiments on passenger comfort. After obtaining her PhD in 2015, she contributed to the European H2020 project PASSME (Personalised Airport Systems for Seamless Mobility and Experience) as a post-doctoral researcher at Delft’s faculty of Industrial Design Engineering. The goal of the PASSME project (2015-2018) was to reduce travel time at the airport and enhance passenger experience by, among others, developing innovative designs for future airports and aircrafts.


  • 2011 - 2015 
    PhD (Industrial Design Engineering), TU Delft 
  • 2007 - 2008
    Integrated Product Design (MSc), TU Delft 
  • 2002 - 2007
    Industrial Design Engineering (BSc), TU Delft  


  • 2015 - present
    Post-doctoral researcher at TU Delft 
  • 2010 - 2015
    Research scientist at TNO 
  • 2009 - 2010
    Junior consultant at vhp human performance

Specialisation/field of research

Comfort, seat design, passenger experience, vehicle interiors and aviation

Lectures/coaches students on

Graduation projects, JMP, AED, ACD and user research

Involved in (research) projects:


Comfortable Passenger Seats: Recommendations for design and research

S. Hiemstra-van Mastrigt
ISBN: 978 94 62597365

Published in 2015

DHM and Posturography

(Scataglini & Paul) - S. Hiemstra-van Mastrigt is lead author of one of the chapters, # 61. Designing aircraft seats to fit the human body contour.
ISBN: 978 01 28167137

Published in 2019