Dr. ir. Hiemstra-van Mastrigt, S.

Suzanne Hiemstra is the director of the Seamless Personal Mobility Lab. She is interested in developing human-centered mobility systems and services to create a seamless travel experience. Examples include Mobility as a Service (MaaS), shared autonomous vehicles and the air-rail transition. Suzanne also supervises and coaches students during research and graduation projects, and teaches different courses on mobility, human factors and user-centred research and design.

Academic Background

Suzanne has always been fascinated by transport and mobility. Before becoming a Delft Design Lab director, Suzanne contributed to the European H2020 project PASSME (Personalised Airport Systems for Seamless Mobility and Experience) as a post-doctoral researcher at TU Delft’s faculty of Industrial Design Engineering. The goal of the PASSME project was to reduce travel time at the airport and enhance passenger experience by, among others, developing innovative designs for future airports and aircrafts.

Suzanne also performed her PhD research project on the topic of Comfortable Passenger Seats – Recommendations for Design and Research. During these four years, she was working at TNO (the Netherlands Organisation for Applied Scientific Research), and working together with seat manufacturers, car manufacturers, railways, airlines and material suppliers, to conduct experiments on passenger comfort.

Involved in (research) projects:

Expertise Centre E-ticketing in Public Transport (X-CEPT)

Researchers and graduation students envision design solutions to increase usability of electronic ticketing for public transport.

Designing comfortable passenger seats

Provide new knowledge on how to design comfortable passenger seats.

User-centered Mobility Services

What if instead of owning your own means of mobility, you have a subscription to a wide variety of transportation options. From trains and shared electric cars to taxis and electric (cargo-)bicycles.

PASSME

Personalised Airport Systems for Seamless Mobility and Experience.

Seamless Mobility Lab

In this Delft Design Lab, we will explore what would be the ideal user experience for future mobility services, in order to generate solutions that match both the needs of travellers and the different mobility stakeholders.

Books

Comfortable Passenger Seats: Recommendations for design and research

S. Hiemstra-van Mastrigt
ISBN: 978 94 62597365

Published in 2015

DHM and Posturography

(Scataglini & Paul) - S. Hiemstra-van Mastrigt is lead author of one of the chapters, # 61. Designing aircraft seats to fit the human body contour.
ISBN: 978 01 28167137

Published in 2019

Towards User-Centric Transport in Europe 2

Editors: Müller & Meyer
Veeneman, Van Kuijk and Hiemstra-van Mastrigt are authors of the chapter "Dreaming of the Travelers’ Experience in 2040: Exploring Governance Strategies and Their Consequences for Personal Mobility Systems"
Published in 2020

Suzanne Hiemstra-van Mastrigt

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