Service Desk
The Selfservice portal and the Service Desks are responsible for providing first-line services in areas involving CRE&FM (Campus and Real Estate & Facility Management), ICT (Information and Communication Technology) and E&SA (Education & Student Affairs).
Staff members, students and visitors may approach a Service Desk for a wide range of services. You can find all information on products and services on the Selfservice Portal. Here you can also request services and products or submit a question to the Service Desk. All faculties and the TU Delft Library have their own Service Desk. This means that there is always a Service Desk located near you.
So you need advice or information? Please check the Selfservice Portal or visit the Service Desk in your building.
Report a malfunction?
During office hours (Mon-Fri 08.00 – 17.30 hours)
Report any failures or malfunctions to the Service Desk in your building, either via the Selfservice Portal, by phone or e-mail. Your call will be processed immediately.
After office hours or during the weekends
Report any failures or malfunctions to the Service Desk in your building via the Selfservice Portal or by e-mail. Your call will be processed on the next working day.
Incidents and maintenance
Information about ICT related incidents and maintenance is available on Reports ICT.
Aerospace Engineering
Kluyverweg 1 (main entrance, hb)
2629 HS Delft
Servicepunt-LR@tudelft.nl
+31 (0)15 27 89804
The Service Desk for building: 60 / 61 / 62 / 63 / 64 / 66 / 188
Applied Sciences
Lorentzweg 1 (main entrance)
2628 CJ Delft
Servicepunt-TNW@tudelft.nl
+31 (0)15 27 89806 (choose 2)
The Service Desk for building: 12 / 22
Applied Sciences
Van der Maasweg 9 (main entrance)
2629 HZ Delft
Servicepunt-TNW@tudelft.nl
+31 (0)15 27 89806 (choose 1)
The Service Desk for building: 50 / 58
Architecture
Julianalaan 134 (main entrance)
2628 BL Delft
Servicepunt-BK@tudelft.nl
+31 (0)15 27 89805
The Service Desk for building: 2c / 3 / 5 / 6 / 8 / 15
Civil Engineering and Geosciences
Stevinweg 1 (main entrance)
2628 CN Delft
Servicepunt-CiTG@tudelft.nl
+31 (0)15 27 89802
The Service Desk for building: 23 / 26
Drebbleweg
Cornelis Drebbelweg 5 (main entrance)
2628 CM Delft
Servicepunt-DW-Flux@tudelft.nl
+31 (0)15 27 88883
The servicepoint is for buildings: 35 / 39
ECHO
van Mourik Broekmanweg 5
2628XE Delft
Servicepunt-echo@tudelft.nl
+31 (0)15 27 89820
The Service Desk for building: 29
Electrical Engineering, Mathematics and Computer Science
Mekelweg 4 + 6 (main entrance)
2628 CD Delft
Servicepunt-EWI@tudelft.nl
+31 (0)15 27 89803
The Service Desk for building: 35 / 36 / 37 / 38
Electrical Engineering, Mathematics and Computer Science, building 28
Van Mourik Broekmanweg 6
2628 XE Delft
ServicepuntEWI28@tudelft.nl
+31 (0)15 27 89818
The Service Desk for building: 28
Fellowship
Kluyverweg 5 (main entrance)
2629 HS Delft
Servicepunt-fellowship@tudelft.nl
+31 (0)15 27 88887
This servicepoint is for building: 66
Industrieel Design Engineering
Landbergstraat 15 (main entrance)
2628 CE Delft
Servicepunt-IO@tudelft.nl
+31 (0)15 27 89807
The Service Desk for building: 32 / 32a
Mechanical Engineering (ME)
Mekelweg 2 (main entrance lobby)
2628 CD Delft
Servicepunt-ME@tudelft.nl
+ 31 (0)15 27 89809
The Service Desk for building: 34 / 34a / 34b / 43 / 45
Pulse
Landbergstraat 19
2628 CE Delft
Servicepunt-pulse@tudelft.nl
+31 (0)15 27 89830
The Service Desk for building: 33a
Technology, Policy and Management
Jaffalaan 5 (main entrance)
2628 BX Delft
Servicepunt-OTBM@tudelft.nl
+31 (0)15 27 89801
The Service Desk for building: 30a / 30b / 30c / 31
TU Library
Prometheusplein 1 (main entrance)
2628 ZC Delft
Servicepunt-LIB@tudelft.nl
+31 (0)15 27 89800
The Service Desk for building: 20 / 21
Opening hours
Opening hours
Monday to Friday: 08:00 to 22:00 (except ME 08:00 to 17:30, Applied Science 08:00 to 20:00,Civil Engineering & Geosciences 08:00 - 23:00)
TU Delft Library, Pulse and ECHO Service Desk opening hours:
Monday to Sunday: 08:00 to 00:00
You will find the opening hours during examination periods and holiday periods on this page.
PCs on the ground floor are available for work and study in the weekends.
Services
You can find these services in the ICT & FM products and services catalogues.
Students can contact the Service Desk of the faculty for the following E&SA services:
- any questions about the timetable
- arranging an appointment with an academic counselor (not at CEG and AE)
- submitting examination application forms
- collecting certificates (not at EEMCS)
- submitting marks sheets
- printing certified marks sheets
- booking lecture rooms for graduation