Student IT Desk
The Student IT Desk (SID) offers help with substantive questions about software you are going to use within your studies, helps you with the installation of the software and quickly guides you through the package. But you can also contact us with practical questions about your laptop, such as how to access the Internet, which printing facilities are available and how to use them. Our goal is to help you with all your ICT questions and problems so that you can quickly get back to work on your studies.
The SID is staffed by experienced students who, based on their own knowledge and experience, would like to help you further. After all, they know better than anyone what facilities you need during your studies.
DUE TO THE SITUATION REGARDING CORONA, PLEASE NOTE THE FOLLOWING:
The Student IT Desk desks in the various buildings are open again. Due to the applicable RIVM guidelines, we can only facilitate a limited number of people at the desk. Queues at the desk are not desirable. Therefore we urgently request you to first look for the solution on ictmanuals.tudelft.nl. If you want to contact the SID's, please do so in the first instance via e-mail and the Self Service Portal.
- Email: The email addresses of the various SID locations can be found at www.sid.tudelft.nl.
- Self Service Portal: fill in the form on the Self Service Portal . Choose in the field 'Service point' a Student IT Desk, Service point LIB or Service point Pulse.
On the TU Delft ICT Manuals website: http://ictmanuals.tudelft.nl you will find a lot of information for solving common problems.
Via the links below you will find various software packages (free or discounted) that you can use at home for study purposes.
- TU Software portal https://software.tudelft.nl (login with NetID)
- Surfspot https://www.surfspot.nl (login with NetID)
In case of damage to your laptop purchased through the TU Laptopproject, please consult https://www.tudelft.nl/studenten/ict/ict-voorzieningen/laptopproject/hardware-support/.
- Select Eduroam from wireless networks
- Log in with the following credentials:
- Username: “your NetID”@tudelft.nl
- Password: ********
- Go to webmail.tudelft.nl and log in with your netid.
- To set up mail for outlook and mobile devices visit: ictmanuals.tudelft.nl > email and calendar
You can look up your e-mail address on http://e-service.tudelft.nl. You can also set up e-mail forwarding to another address through that website.
When forwarding, always leave a copy in your TU Delft mailbox and check it regularly, in case there’s a problem with forwarding your mail.
Go to ictmanuals.tudelft.nl > Printing, scanning and copying
To activate your netid, go to: password.tudelft.nl and use your ‘one time key’ to set a password.
Go to e-service.tudelft.nl to change your personal information and upload your photo.
The SID's still have adjusted opening hours and can be reached at the times mentioned below:
- 09:00 – 17:00 Mon - Fri (with appointment)
- Building is closed till 8 February
- Contact via SiD-DRW@tudelft.nl
- Laptop support via Pulse building, 8:00-16:30 Mon - Fri (with appointment)
- Closed till 8 February
- Contact via phone or email Mon - Fri from 8:00-18:00
- 8:00 - 16:30 Mon - Fri
- 8:30 - 17:00 Mon - Fri
See tab "Opening hours due to Corona virus" for information about altered opening hours.
Adhok (Faculty of Architecture):
- Monday till Friday 09.00 - 17.00 hrs
Student IT Desk-Drebbelweg (Building 35):
- Monday till Thursday 07.30 - 20.30 hrs
- Friday 07.30 - 18.00 hrs
- Closed from Monday February 3rd till Friday February 7nd
- Monday till Sunday 08.00 - 00.00 hrs
Student IT Desk - Fellowship:
- Monday till Friday 08.00 - 20.00 hrs
- Exam periods and lecture-free weeks: Monday till Friday 08.00 - 00.00 hrs, Saturday - Sunday 08.00 - 22.00 hrs
Studoc (Faculty of CEG):
- Monday till Thursday 08.00 - 22.00 hrs
- Friday 08.00 - 18.00 hrs
- Exam periods and lecture-free weeks: Monday till Friday 08.00 - 22.00 hrs, Saturday 09.00 - 18.00 hrs
TU Delft Library:
- Monday till Sunday 08.00 - 00.00 hrs
- Exam periods and lecture-free weeks: Monday till Sunday 08.00 - 02.00 hrs