Student IT Desk

Welcome to the Student IT Desk (SID) website. SID offers assistance in solving technical questions about the software you will use during your degree programme and helps you to install the software, ensuring that you quickly become acquainted with the package.You can also contact us with any practical questions you may have about your laptop, including how to gain internet access, what printing facilities are available and how you can use them. Our aim is to deal with all your ICT questions and problems so that you can quickly resume work on your degree programme.

The SID is staffed by experienced students whose own knowledge and experiences mean that they enjoy providing assistance to you. Ultimately, they know better than anyone else what facilities you need during your degree programme.

 

 

Adhok (faculty Architecture)

Julianalaan 134 (BG.Midden.130)
2628 BL  Delft
+31 (0) 15 278 8882
Sid-adhok@tudelft.nl



SID Fellowship (building 66)

Kluyverweg 5
2629 HS Delft
+31 (0) 15 278 8887
Sid-fellowship@tudelft.nl

Studoc (faculty CEG)

Stevinweg 1 (first floor)
2628 CN  Delft
+31 (0) 15 278 8884
Sid-studoc@tudelft.nl

SID Drebbelweg (building 35)

Cornelis Drebbelweg 5 (main entrance)
2628 CM  Delft
+31 (0) 15 278 8883
Sid-drw@tudelft.nl

SID Pulse

Landbergstraat 19 
2628 CE Delft
+31 (0)15 278 9830
sid-pulse@tudelft.nl

TU Delft Library

Prometheusplein 1 (main entrance)
2628 ZC  Delft
+31 (0) 15 278 8881
Sid-library@tudelft.nl

Adhok (Faculty of Architecture):

  • Monday till Friday  09.00 - 17.00 hrs
  • Opening hours during holidays:
    • 23 December till 3 January: Closed

Student IT Desk-Drebbelweg (Building 35):

  • Monday till Thursday 07.30 - 20.30 hrs
  • Friday 07.30 - 18.00 hrs
  • Opening hours during holidays:
    • 23 and 24 December: 08.00-15.30 hrs
    • 25 December till 3 January: Closed

SID Pulse:

  • Monday till Sunday 08.00 - 00.00 hrs
  • Opening hours during holidays:
    • 24 December: 08.00 - 17.00 uur
    • 26 and 26 December: Closed
    • 27 till 30 December: 08.00 - 20.00 hrs
    • 31 December: 08.00 - 17.00 hrs
    • 1 January: Closed

Student IT Desk - Fellowship:

  • Monday till Friday 08.00 - 20.00 hrs
  • Exam periods and lecture-free weeks: Monday till Friday 08.00 - 00.00 hrs, Saturday -  Sunday 08.00 - 22.00 hrs
  • Opening hours during holidays:
    • 23 December till 3 January: Closed

Studoc (Faculty of CEG):

  • Monday till Thursday 08.00 - 22.00 hrs
  • Friday 08.00 - 18.00 hrs
  • Exam periods and lecture-free weeks: Monday till Friday 08.00 - 22.00 hrs, Saturday 09.00 - 18.00 hrs 
  • Opening hours during holidays:
    • 23 December till 29 December: Closed
    • 30 and 31 December: 08.00 - 18.00 hrs
    • 1 Januari: Closed
    • 2 and 3 January: 08.00 - 18.00 hrs

TU Delft Library:

  • Monday till Sunday 08.00 - 00.00 hrs
  • Exam periods and lecture-free weeks: Monday till Sunday08.00 - 02.00 hrs
  • Opening hours during holidays:
    • 25December: 08.00 - 16.00 hrs
    • 26 December: 08.00 - 20.00 hrs  
    • 31 December: 08.00 - 20.00 hrs
    • 1 January: 12.00 - 00.00 hrs

Services

All Student IT Desks can help you with the following ICT questions or problems (basic services). In addition to these basic services, a number of locations also offers a number of specific services; these are described below. 

Basic services

  • answering first- and second-line software questions (installation and technical questions)
  • answering questions about laptops
  • laptop installation support
  • information point
  • help with installation and problems relating to the wireless network
  • troubleshooting for problems with TU Delft-related systems
  • help with hardware problems for laptop purchased via the TU Delft laptopproject. You can contact the SID-Drebbelweg (building 35).
  • assistance with and answering questions about printing
  • making available manuals and ICT-related lecture notes
  •  updating and developing a software installations database, registering frequently occurring issues and FAQs.

Specific services

Adhok (Architecture)

  • managing the render farm (a group of servers used for Maya program rendering calculations)


SID-Drebbelweg

  • In the event of hardware problems on laptops bought via the TU Laptopproject, you can obtain in some cases a laptop on loan while yours is being repaired.