Safety, Insurance & Medical Services

If you go abroad as part of your studies at TU Delft, you are obliged to register your stay in MyTUDelft (start and end date must be registered). Through this registration, TU Delft knows where its students are going and Student Affairs can then tailor its international policy on this. After registering and filling in your contact information in MyTUDelft, you will be covered by the collective travel insurance of TU Delft for the study-related part of your trip abroad (vacation after and during your business trip is not covered). In the event of a calamity, the Safety and Security Department is aware of where you are, in cooperation with the embassy and the Crisis Centre of TU Travel Insurance we can help you in case of emergencies.

The registration procedure is the following:

• Watch this video and see the checklist about registration
• Log in on MyTUDelft and click on the button Stay abroad.
• Create and submit a New Request.
• Register in 24/7 BZ Information Service with the link provided by MyTUDelft.
• You'll receive a reply about your insurance during your stay
• Click Contact and Emergency information and fill in the information about your accessibility
• Save your contact and emergency information

The TU Delft travel insurance is not a comprehensive health insurance and only covers the necessary medical costs directly related to an accident or sickness during the stay abroad. Treatments that can be postponed until return to The Netherlands will not be covered. Students always have to arrange a main or primary health insurance by themselves. This insurance provides secondary coverage. This means it will pay after the primary health insurance has paid their part of the coverage. When making a travel medical claim, the primary health insurance has to be approached first. After this you can settle the remaining medical claim with the travel insurance.

The maximum period of stay abroad for trainees and students is set at 365 days. All stays with a longer duration than 365 days are not covered by the insurance. Students have to take out a travel insurance policy for the additional days by themselves.

When travelling, students should behave in a way that minimizes risk for themselves. TU Delft will do all it can to exercise its duty of care, but travellers have a responsibility to use common sense both during the planning of a journey, and while travelling to international locations. Travellers should have emergency contact numbers, their policy number with them, including those needed to cancel credit cards (in the event of loss).

Should a student need to sign a statement from the host institution or the internship provider relating to their stay abroad project and/or traineeship, such a statement must always be agreed upon with the faculty internship coordinator/faculty exchange coordinator before signing.

The TU liability and travel insurance does not cover unlimited financial consequential loss in the event of a stay abroad for study and internship. If a student (unintentionally) makes a mistake that, for example, causes a company to come to a standstill, it could result in huge financial consequences that the TU travel insurance cannot provide. If TU travel insurance pays out, this is done in accordance with Dutch law.

Every traveller is expected to have a primary health insurance in place whether that be in the Netherlands or their home country.

To manage travel related risk, TU Delft safety and Security Department proactively monitors, conducts analysis for, anticipates, and provides assistance for global situations that may cause risk to TU travellers.

TU Delft has a travel insurance which is effective for all students who make trips abroad as part of their TU Delft study programme. The insurance provides worldwide coverage.

For more details about the insurance program please see the summary of the covered items:

• Personal Accident
• Medical Expenses and Assistance when unwell
  (Travel insurance provides secondary coverage. Every traveller is expected to have a primary health insurance in place).
• Travel assistance, should you lose luggage.
• Personal Belongings and business equipment, such as laptops.
• Legal assistance with a dispute or conflict
• Assistance, should you be detained
• Political unrest and evacuation, should trouble arise in your immediate area of stay.

If you have any questions regarding travel and studying for your programme abroad, please contact TU-IV@tudelft.nl

If you have a claim, you can send the claim to Raetsheren: Onderwijs@raetsheren.nl

Documents can be found below in Dutch and English (Travel Insurance Claim form / Schade-aangifte formulier.

Travelling to certain countries may require a visa and possibly an insurance certificate. You may also need an insurance certificate for your host university/organisation.

This can be obtained per email through your own Faculty Exchange/international office. Please send the following data for the quickest result. Make sure to file your request on time.

• Full name as stated in passport
• Date of birth
• Nationality
• Country of departure and destination
• Travel dates / Visa dates
• Policy number
• The purpose of your trip (e.g. Exchange)
• Name of the host university or organisation that will be visited

Please keep in mind that issuing the certificate can take up to five workdays.

Certificates for the following countries can be requested via email to Onderwijs@raetsheren.nl

Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of Congo, Ethiopia, Hong Kong, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North-Korea, Somalia, South-Sudan, Syria, Russia, Ukraine, Venezuela, Yemen, Zimbabwe.