Safety, Insurance & Medical Services

If you go abroad as part of your studies at TU Delft, you are obliged to register your stay in MyTUDelft (start and end date must be registered). Through this registration, TU Delft knows where its students are going and Student Affairs can then tailor its international policy on this. After registering and filling in your contact information in MyTUDelft, you will be covered by the collective travel insurance of TU Delft for the study-related part of your trip abroad (vacation after and during your business trip is not covered). In the event of a calamity, the Safety and Security Department is aware of where you are, in cooperation with the embassy and the Crisis Centre of TU Travel Insurance we can help you in case of emergencies.

The registration procedure is the following:

1. Watch this video and see the checklist about registration
2. Log in on MyTUDelft and click on the button Stay abroad.
3. Create and submit a New Request.
4. Register in 24/7 BZ Information Service with the link provided by MyTUDelft.
5. You'll receive a reply about your insurance during your stay
6. Click Contact and Emergency information and fill in the information about your accessibility
7. Save your contact and emergency information

The TU Delft travel insurance is not a comprehensive health insurance and only covers the necessary medical costs directly related to an accident or sickness during the stay abroad. Medical costs due to existing conditions are not covered. Also, treatments that can be postponed until return to The Netherlands will not be covered. Students always have to arrange a main or primary health insurance by themselves. This insurance provides secondary coverage. This means it will pay after the primary health insurance has paid their part of the coverage. When making a travel medical claim, the primary health insurance has to be approached first. After this you can settle the remaining medical claim with the travel insurance.

The maximum period of stay abroad for trainees and students is set at 365 days. All stays with a longer duration than 365 days are not covered by the insurance. Students have to take out a travel insurance policy for the additional days by themselves. Students should be aware that the insurance period of the policy is 12 months with tacit renewal. The same contract of insurance will be automatically renewed.

When travelling, students should behave in a way that minimizes risk for themselves and the company. TU Delft will do all it can to exercise its duty of care, but travellers have a responsibility to use common sense both during the planning of a journey, and while travelling to international locations. Travellers should have emergency contact numbers with them, including those needed to cancel credit cards or travellers cheques (in the event of loss).

To manage travel related risk, our response organization Assistance proactively monitors, conducts analysis for, anticipates, and provides assistance for global situations that may cause risk to TU travellers.

In the event of an emergency or incident during your stay abroad

1. Call the assistance number of the insurance company AIG: +31 10 4535656 or in case of a crisis the AIG crisis number: +1 713 260 5500 and have the TU Delft travel insurance policy number ready: 60.10.4117
2. Call the emergency number 24/7 BZ Information Service; +31 247 247 247
3. Inform the TU Delft control room: +31 152 788 888
4. Inform your parents and local supervisor
5. Inform your TU Delft supervisor and/or your faculty international office 

TU Delft has a travel insurance which is effective for all employees and students who make business trips abroad on TU Delft instruction. The insurance provides worldwide coverage. The TU liability and travel insurance does not cover unlimited financial consequential loss in the event of a stay abroad for study and internship. If a student (unintentionally) makes a mistake that, for example, causes a company to come to a standstill, it could result in huge financial consequences that the TU travel insurance cannot provide. If TU travel insurance pays out, this is done in accordance with Dutch law. Our advice to students is not to blindly sign a statement from the host institution or the internship provider in which all liability is transferred to TU Delft. Such a statement must always be agreed upon with the faculty internship coordinator or the faculty exchange coordinator. They can obtain advice about this from the contract managers or the Mobility Team of ESA. 

For more details about the insurance program please see the summary of the covered items:

• Personal Accident
• Medical Expenses and Assistance (the travel insurance provides secondary coverage. Every traveler is expected to have a primary health insurance in place).
• Travel assistance.
• Personal Belongings and business equipment
• Personal liability
• Legal assistance (a criminal act committed intentionally or consciously is excluded)
• Deprivation of liberty.
• Political unrest and evacuation.

We expect you to check the above-mentioned guidelines prior to going on a business trip or working abroad. 

If you have any questions regarding business travel and working abroad, please contact Education & Student Affairs – Education Service Centre: contactcentre-esa@tudelft.nl

If you have a claim, you can send the claim to Raetsheren: Onderwijs@raetsheren.nl

Enclosed files:

• Raetsheren claim form
• Summery of cover of the Business Travel insurance 

Traveling to certain kind of countries may require a visa. A visa may require an insurance certificate. This can be obtained per email at Raetsheren. Please send the following data for the quickest result to 

onderwijs@raetsheren.nl

• Full name as stated in passport
• Date of birth
• Nationality
• Country of departure and destination
• Travel dates / Visa dates
• Policy number
• The purpose of the business trip
• Name of the local company that is visited

Please keep in mind that issuing the certificate can take up to two work days. Make sure to file your request in time.