The Shareables
The topic of this master thesis was improving the experience of passengers on long intercontinental flights. The Shareables concept is a service that aims to achieve this improvement through crew generated products.
It is designed to provide KLM flight attendants with the means to surprise their passengers with an extraordinary service that exceeds expectations.
Video's
Pieter Desmet
Pieter Desmet
- +31 (0)15 27 83375
- P.M.A.Desmet@tudelft.nl
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Room C-3-230
"Reason is, and ought to be, the slave of the passions" - Hume
Students
- Alkisti Kokuroku