Frequently asked questions

I am experiencing delays in obtaining the signature from my host organization on my Learning Agreement and I will not thus meet the 6 weeks deadline?

Immediately contact explaining your circumstances and provide us your admission letter, we will advise what options are available for you.

I did not complete the OLS within 5 working days as stated in my award letter since I am currently on holiday with a poor internet connection. What should I do?

The OLS invite duration is defaulted to 30 days, thus this is the maximum time allowed to take the test, however we ask students to completed it within a shorter timeframe to ensure the “before mobility” obligations.

When can I complete the EU Survey?

You will receive an automatic invite the day after completing your stay abroad as stated on your original Learning Agreement.